Workflow analysis
Wordschmidt Consulting was hired by a Columbus hospitality and culinary school to analyze content workflow for its recreational culinary program and recommend changes that would improve efficiency and communication.
Year: 2021–2022
Client: Columbus hospitality and culinary school
Position: Principal, Wordschmidt Consulting
One of my earliest clients was a hospitality and culinary school for whose recreational cooking program I edited recipes and handouts. After nearly two years working for this client, I noticed that communications frequently were garbled, risking or causing missed deadlines and other unforced errors. The people involved in the process of creating these events were in multiple units across a larger enterprise. In many cases, they interacted only for purposes of this program and had nothing more to do with one another.
I proposed we analyze the workflow to examine roles, responsibilities, and impressions of the process from individual viewpoints, and to ask each person where they experienced collision points and saw opportunities. Interviews would enable a clear picture of who was doing what, when, with whom, and which tasks were dependent on previous completions.
Deliverables
Presentation to program coordinator, project participants
Swim-lane visualization of roles and responsibilities
Timeline depicting stages of event creation and execution and timing of individuals’ roles
Project closure report
Results
Client adopted advanced scheduling recommendation
Client explored organizational capabilities for creating web page for chef-instructor documents
Client updated and aligned chef-instructor onboarding, class proposal documents